FAQ | Kingdom Firewood

Delivery

When will I get my delivery if I place an order today?

We aim to deliver your logs within 4-5 working days during the low season (April - August) and within 7-10 working days during the peak season (September - March). At very busy periods it can take up to 3 weeks for an order to be delivered. We ask that our customers try to order their logs at least 1 week in advance of running out as we are a small business and currently only have 2 delivery trucks. We are open Monday - Friday. This means that any orders placed online after 3pm on a Friday will not be processed until at least 10am on the Monday morning. We process orders manually in the office and assign delivery dates manually. This can take a bit longer when we have a very high volume of orders.

Where will my firewood delivery be left?

We usually leave your logs on your driveway or on the pavement outside your house. Our delivery truck is a small flatbed truck which means it can access most people’s driveways. Your logs can usually be dropped right beside your garage if you plan to store them in there.

Do you move the bags on the ground?

No. We used to drag bags into customers garages but one of our drivers severely hurt his back and it highlighted just how dangerous it is to drag bags that weigh 220+kgs. We are currently working on a solution to helping customers move their logs but at the moment we have to leave the bag where it's dropped from the crane.

Are the logs tipped or do you leave them in the bag?

We deliver our logs in the bag. Our delivery truck has a small, 1 metre, crane arm which lowers the bags to the ground. We can tip the logs out the bag if preferred.

Can you stack the logs away in my log store?

Due to the high demand for our stacking service we have had to cap the amount of our stacking customers. Our stacking service is full for 2023-2024.

Do you deliver at weekends?

We trialled weekend deliveries in November/December 2021 and although the trial was a great success it put too much strain on our small team therefore we have stopped weekend deliveries again.

Do I need to be home to get a delivery?

No. The majority of our customers are not home when we deliver their firewood. Please advise us of the best place to leave the logs when you order if you are not going to be home.

How much does delivery cost?

We recently made delivery free for Fife and the surrounding areas.

What if it’s raining when I get my delivery?

We are happy to put a tarpaulin or previous bag on the logs if you leave one for us. However, given that the logs are premium kiln dried a day’s worth of rain is not going to affect the quality of your logs too much. It will just be the top layer of logs that gets wet and the water will only penetrate the outer part of the logs. We offer zip top dumpy bags and barrow bags which are completely sealed. These bags are waterproof and will keep your logs dry. They cost an additional £5 for a dumpy and £3 for a barrow.

Do you deliver to Edinburgh?

We can deliver to the Edinburgh area in the off peak season. We made the decision when we started the business not to cross the bridge to Edinburgh as there is often congestion and it would take too long during peak season.

How far do you deliver?

We deliver to a maximum of 50 minutes from The Kingdom Firewood shed, KY15 7TS. However, we do not cross the bridge into Edinburgh during peak season.

Our Firewood

What is kiln dried?

Kiln dried firewood is wood that has been dried quickly in a kiln. All our wood has been dried in wood fired kilns making the logs premium kiln dried and with an average moisture content of 15%.

Are your logs ready to burn?

Yes, all our logs adhere to the strict standards of the Woodsure Ready to Burn scheme. This means that all our logs are guaranteed to be below 20% moisture content and ours are averagely 15%.

What moisture content are your logs?

Our logs have an average moisture content of 15% meaning the are very dry and ready to burn.

What hardwood can I expect to find in the bag?

Our bags of kiln dried hardwood contain a mixture of British hardwoods. This mix is dependant on what is available at the time and what there is sitting in the yard. We do not import our wood and are therefore at the mercy of local forestry companies and timber suppliers. The bags generally contain Birch, Ash, Beech and Sycamore and they are most prevalent in the UK but can also contain other British hardwoods in smaller quantities such as Oak, Chestnut, Cherry etc.

What length are your logs?

All our logs are cut to around 10 inches long. This means that they fit in most fires and wood burning stoves. The logs can vary a little due to the nature of the log splitter.

What is the difference between Hardwood and Stovewood?

Our hardwood bags are a mixture of different hardwoods and our Stovewood is Larch. Larch is technically a softwood although it burns very similarly to a hardwood, however, it does have a tendency to spark making it unsafe for open fires.

Why do you only stock British wood? Why not use imported wood?

We made the decision to only use wood from sustainably managed British forests for several reasons; Buying and selling British wood generates money for our country’s economy and not that of another country. The carbon footprint of the wood is greatly reduced if it is grown here in the UK and not shipped in from Eastern Europe. Hardwood is becoming scarce in the UK as it is in such high demand but is slow growing this means that we may need to import hardwood from abroad in the future. Our Stovewood is very sustainable in the UK as it grows in abundance. All of our hardwood and stovewood is cut, dried and split in Scotland.

How long will the dumpy bag last for?

This is a question that we are often asked, and the answer is quite complicated. It really depends on how often you plan to use your fire, what type of fire you have and how big it is. If you only plan to use your stove in the evenings, then a dumpy bag will last you around 6-8 weeks. If you use your stove every evening and all day at the weekend then it will last you around 4-6 weeks but this is all very variable. The dumpy bags contain the equivalent of around 24 net bags that you will find at other firewood suppliers.

Why is kiln dried wood more expensive than seasoned wood?

Kiln dried wood is the best firewood that you can get. Whether it is for use in an open fire, a stove or a firepit, kiln dried wood is considered to be the best. It gives a higher heat output than seasoned wood because it has a lower moisture content meaning all the energy used produces heat instead of having to burn off moisture. Kiln dried wood helps to keep your stove appliance clean as less soot and tar is produced in the burning process compared to seasoned wood.

Do you recycle your firewood bags?

Unfortunately we can no longer recycle our firewood bags. The company that we used to recycle our bags for us no longer accepts them. We are working hard to find a solution to the issue.

Payment

How do I pay for my firewood delivery?

The easiest and most convenient way to pay for your firewood is by using our online ordering and payment system. This is a totally secure system powered by SagePay and Elavon. All major credit and debit cards are accepted. You can also pay for your firewood over the phone using a credit or debit card. Our telephone number is: 07402882556. We used to accept cash on delivery or payments via BACS but this was becoming increasingly difficult to keep a track of so we had to stop.

Can I pay over the phone?

Yes, we accept card payments over the phone.

Do you take credit cards?

Yes, we accept credit cards.

Can I get a VAT receipt?

Yes, you will automatically be sent a receipt with the VAT shown if you pay by card or we can email you a separate receipt if you prefer to pay by cash or BACS.

Saunas

How quickly will my sauna arrive?

Our Outdoor Barrel Sauna's usually take around 3-5 weeks to arrive.

How will my sauna be delivered?

Your sauna will be delivered flat pack on the back of a transit van. The size of the van means we can access more remote locations than a HGV.

How long does it take to build my sauna?

Our specialist team usually build a sauna in around 10 hours depending on the size. We estimate it would take around 2 days to build yourself from flat pack depending on your skill level.

When do I pay for my sauna?

We will send you an invoice for your sauna. We need 50% of payment at the time of order and the remaining 50% must be paid the day before we deliver your sauna.

How do I pay for my sauna?

At the moment we accept card payment over the phone, bank transfer or cash for payment of your sauna.

What is Nordic Thermowood?

Nordic Thermowood is high quality wood grown in sustainable Nordic forests. The wood is heat treated using natural methods, heats and steam. This makes the wood very long lasting and means it doesn't require surface treatments throughout it's life cycle.

Can I plug my electric sauna heater into my normal outdoor power supply?

No. Your outdoor sauna heater will require an electrician to lay specialist cables capable of dealing with the voltage required to heat the sauna heater.

Ordering

How do I place an order?

There are several ways to place an order with Kingdom Firewood. The easiest way is by ordering online using our online ordering and payment system. You can also call us on 07402882556 and we can take your order and a card payment over the phone.

How can I track my order?

We aim to deliver your logs within 5 working days during the low season (April - August) and within 9 working days during the peak season (September - March) We will advise you of your delivery day within 2 days of ordering, sometimes the same day if we have a space. If you would like to know if the driver is on the way etc then we are happy for you to give us a call or drop us a message and we will get back to you as quick as we can.

Customer loyalty programme

What is the customer loyalty programme?

We wanted to say thank you to our wonderful customers and that is why we started our customer loyalty programme. We offer our customers a £20 discount on their 7th dumpy bag of logs after they have bought 6 dumpy bags from us. There are no time restrictions.

How do I claim the £20 discount?

You don’t need to do anything. We can see from our records how many dumpy bags of logs you have ordered, and we will send you a unique discount code to use on your next order.

How many times can I get the £20 discount?

There are no restrictions on how often you can claim the £20 discount. If you use 24 dumpy bags of firewood per year you will be entitled to the £20 off offer multiple times.

Tree Surgery

What services do you offer?

Treeworks Fife offer a variety of tree and garden related services. Our fully trained professionals can assist you with tree felling, tree pruning, removal of dangerous trees, chipping, hedge cutting, garden maintenance, garden clearances, grass cutting.

What areas do you cover?

We are based in Kingskettle and cover the whole of Fife. We can also service the surrounding areas, such as parts of Kinross and Tayside.

How much does it cost to remove a tree?

This is a difficult question to answer as it depends on lots of factors, such as how big the tree is, what condition the tree is in, where the tree is located etc. We offer free, no obligation quotes so you know exactly how much you will be expected to pay in advance.

Are you fully qualified and insured?

Yes, all our workers are fully qualified NTPC trained tree surgeons. We are happy to produce our certificates if required. We also hold up to date public liability insurance.

Do you cover small garden jobs?

Yes, we are happy to undertake all types of tree and garden work. We offer garden maintenance services as well as larger tree surgery services.

We have been using Kingdom Firewood for over 3 years now and are always very happy with our deliveries. We used to buy kiln dried hardwood but started buying the kiln dried stovewood last year and we love it! We also really like the Hotties and the HempLogz! Definitely worth a try if you've never used them! Clare - June 2023
Fantastic delivery again! Davie is very friendly and he always helps me to get my firewood bag as close to my garage as possible. The wood always burns beautifully. Highly recommend!Annette - June 2023
Thank you for our Solo Stove! There really is little or no smoke! Would highly recommend!Alan - April 2021
This is my 2nd delivery of your great logs and it proves the 1st delivery was no fluke! Great product, great service, good price. Your delivery and stacking service with a smile is simply the best. I’ll be back as the nights draw in! Thank youDavid - September 2020
Unbelievable quality wood absolutely the best we have ever used and the customer service is again unbelievable they always seem to go the extra mile to look after the customer Laura and Callum you are the best. If your looking for wood then look no further than kingdom firewood.Chris - April 2020
Kingdom Firewood were recommended by Kinross Stoves, the people who installed our woodburner. Literally a week after moving in I called Callum and he arrived two days later, it was the middle of December, our house is in the middle of nowhere and with him he brought a large bag of beautiful kiln dried wood, firelighters and kindling. We have never used anyone else's firewood, why would we, it's brilliant. The wood is the perfect size, the kindling is large wood chips and catches really quickly, and now they have coffee logs which whack out so much heat. Callum has since chopped down some trees in our wood and the whole company continues to provide such excellent customer service. So from our first visitor 2 years ago to our regular supplier, I can honestly say, best decision ever to pick up that phone and order my wood from Kingdom Firewood. Thank you Callum and team - you're awesome!Janieann - February 2020
I just wanted to say that you provide an excellent service - delivery driver was very friendly and helpful, logs are great and, in particular, I value the stacking service since I often have a sore back.Catherine - April 2020
We wanted to try a local business instead of an online supplier and we have not been disappointed! The level of service that we received from the initial phone call to delivery was fantastic. Our wood store is at the back of our house, down a narrow gravelled lane which was not a problem and made stacking the logs a lot easier. Thank you Kingdom Firewood we will be back!Mike - February 2019
Hi, Just want to say the wood is fantastic. Can't believe the difference from what we were burning before!Barry - January 2020
Great service , prompt delivery, small enough van to get right up our gravel drive to drop the wood off. Callum even dragged the bag into our garage for me! Highly recommend!Heather - January 2019
Absolutely fantastic, ordered from Australia to ensure my brothers fire was welcoming on my arrival Xmas eve!! Can't recommend them highly enough!Gail - December 2018
Fantastic quick service and great wood too. We've had 2 bags since before Christmas and just now need to order our 3rd. This is our only form of heating as we don't have central heating.Diane - February 2018
Great quality wood, high heat output, great service and very friendly.Mark - January 2019
Above and beyond. Had a silver birch removed from our garden that was blocking light. Tree is gone and no mess as Callum and his team took care of everything. Lovely service with a smile, thanks again – would highly recommend!Clare - September 2019
Placed our first order today and promptly received delivery today too. Really pleasant and chatty and very accommodating to where the logs needed to go. The logs are a good size and burn well with a good heat output too. Definitely will order again when supply is running low!Sharon - February 2018
Superb service, swift and accurate delivery, great communication and brilliant wood! First class service. Highly recommended.Nick - September 2019
Kingdom Firewood are fantastic, they have the best kiln dried hardwood logs in the area, deliver right to your door with no trouble at all, I have used them a few times now, would definitely recommend!Natalie - October 2019
My Christmas tree has just been delivered by Kingdom Firewood, looks fantastic! I'm very happy with it. Delivered and installed efficiently by the boys at Kingdom. Can't wait to get started with the decorating!Nicky - December 2019
Second time we called on Callum and, as before, he did a great job. This time he removed a conifer so carefully and not disturbing any plants around it.Lyn - May 2017
Callum and his team have been brilliant they have taken down about 20 trees in our heavily wooded garden. Callum was always there giving advice and ideas around what we needed and how it would look . They did an excellent job. Clean up and stump removal was all completed as planned. Despite all kinds of weather they were there , working hard . I had them back again to tidy up some of my hard woods as well and I couldn’t fault anything they have done . Callum was very communicative during this whole process keeping me informed of dates , times And advice if they came across something that didn’t look as good as it should . I would Highly recommended them for anyone . Great team , great knowledge and just an all round great service .Helen - March 2021

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